Code of Conduct
How we do business with you, and what we ask of everyone who's part of the Ultra Golf Carts community.
Honest, No-Pressure Sales
We give you straight information about every cart and never use pressure tactics to close a sale.
Transparent Pricing
The price you see is the price you pay. No hidden fees, no surprise charges at checkout.
Inspected, Quality Carts
Every cart we sell passes our multi-point inspection before it reaches you, new or used.
Responsive Service
We answer questions and resolve issues quickly, because your time and trust matter to us.
Standing Behind Our Carts
New carts are backed by the full manufacturer warranty, and we honor our return and refund policy in full.
Respectful Communication
Every customer is treated with courtesy and respect, whether you're buying a $200 part or a new cart.
Communicate Respectfully
We ask that all communication with our team and other customers stays respectful, free of harassment, threats, or abusive language.
Provide Accurate Information
Please provide accurate contact, payment, and delivery information when placing an order, to help us serve you correctly.
Use the Site as Intended
Our website is for browsing, learning about, and purchasing golf carts and accessories. Please don't attempt to misuse, exploit, or disrupt the site.
Leave Honest Reviews
If you share feedback or reviews, we ask that they reflect your genuine experience with us.
Follow Vehicle Safety Laws
Operate any golf cart or LSV purchased from us in accordance with applicable state and local laws and safety guidelines.
What We Don't Tolerate
Questions About Our Standards?
We're happy to talk through how we do business or answer anything about this Code of Conduct.