Return & RefundPolicy
Shop with total confidence. Our return policy is clear, fair, and fully aligned with Google Merchant Center requirements — so you always know exactly where you stand before and after your purchase.
Start a ReturnThese are the exact return and refund terms submitted to Google Merchant Center. No ambiguity, no fine print surprises.
Return eligibility differs between golf carts and parts or accessories. Review both before initiating any request.
- Return request submitted within 30 days of delivery or pickup date
- Cart is in its original delivered condition — no damage, alterations, or modifications
- No excessive wear, misuse, or signs of use beyond a reasonable test drive
- Original accessories and documentation included with the cart
- Return authorized via Return Authorization (RA) before being shipped back
- Parts and accessories — these are final sale (see exchange policy below)
- Carts that have been modified, customized, or altered from their delivered state
- Carts with damage caused by misuse, accidents, or neglect after delivery
- Return requests submitted after 30 calendar days of delivery or pickup
- Items returned without a valid Return Authorization (RA) number
- Parts and accessories are not eligible for cash refund — exchange only
- If a part arrives defective, contact us for a direct exchange at no cost
- If an incorrect part was shipped due to our error, we will exchange it and cover shipping
- Exchange request must be made within 30 days of delivery
- New golf carts include full manufacturer warranty coverage
- Defects covered under warranty are handled through our warranty claims process — separate from this return policy
- Contact us at info@ultragolfcarts.com and we'll guide you through the warranty claim process
Four clear steps from initiation to refund. Our team handles every stage efficiently so your refund arrives as quickly as possible.
Contact Us Within 30 Days
Call (303) 269-1838 or email info@ultragolfcarts.com within 30 days of your delivery or pickup date. Provide your order number and the reason for your return. Returns requested after the 30-day window are not eligible under this policy, though warranty coverage may still apply.
Must be within 30 days of deliveryReceive Your Return Authorization (RA)
Our team will confirm your return is eligible and issue a Return Authorization (RA) number along with return instructions. This will include whether to ship the cart back to our Riverside, CA facility or whether we will arrange pickup. Do not ship the cart without your RA number — unauthorized returns cannot be processed.
RA number required before shippingReturn the Cart & Inspection
The cart is returned to our Riverside, CA facility either via carrier or scheduled pickup as arranged. Once received, our team conducts a thorough inspection to confirm the cart matches the condition it was delivered in. Carts with damage, modifications, or signs of misuse beyond a reasonable test drive may be declined or subject to a reduced refund.
Inspection at 7205 Arlington Ave, Riverside CARefund Issued Within 10 Business Days
After inspection is approved, your full refund is processed within 10 business days to the original payment method used at checkout. You will receive email confirmation when the refund is initiated. No store credit is issued in place of a cash refund. No restocking fee is applied.
10 business days · original payment methodA full, clear reference of every policy term. Nothing vague, nothing left to interpretation.
| Policy Term | Detail |
|---|---|
| Return Window | 30 calendar days from the date of delivery or pickup. The request must be submitted to us within this window — the cart does not need to arrive back at our facility within 30 days, but your contact with us must occur within that period. GMC: merchantReturnDays = 30 |
| Eligible Items | New and used golf carts in original, unmodified condition. Parts and accessories are exchange-only. Carts with damage, modifications, or excessive post-delivery use are not eligible. |
| Condition Requirement | Returned carts must be in the same condition as delivered — no damage, modifications, installations, or customizations. Carts showing signs of misuse or accident damage may be declined or subject to a reduced refund at our team's discretion. |
| Return Authorization | A Return Authorization (RA) number is required before any return shipment. Contact us by phone or email to receive your RA number and return instructions. Returns sent without an RA number will not be accepted. Required — do not ship without it |
| Restocking Fee | No restocking fee applies to any eligible return within the 30-day window. Your refund will not be reduced for restocking, handling, or processing charges. GMC: returnFees = FreeReturn |
| Refund Method | Approved refunds are issued to the original payment method used at checkout — credit card, bank transfer, or other payment method. No store credit is issued in place of a cash refund. GMC: refundType = FullRefund |
| Refund Processing Time | Within 10 business days of inspection approval. You will receive an email confirmation when the refund is initiated. Bank processing times after initiation may vary by your financial institution, typically 2–5 additional business days. 10 business days — explicitly stated |
| Parts & Accessories | Parts and accessories are final sale — not eligible for cash refund. Defective or incorrectly shipped items may be exchanged for the correct or working item. Exchange requests must be submitted within 30 days of delivery. Exchange only |
| Manufacturer Warranty | Manufacturer defects on new golf carts are covered under the full manufacturer warranty, which is handled separately from this return policy. Contact us and we will guide you through the warranty claims process at no charge. |
| In-Store Returns | Local returns and exchanges are accepted at our facility at 7205 Arlington Ave Unit B, Riverside, CA 92503. A Return Authorization is still required before bringing a cart in — please call ahead. GMC: inStoreReturnsOffered = true |
| Effective Date | This policy is effective as of June 2026 and applies to all orders placed through ultragolfcarts.com on or after this date. |
See exactly what happens in each situation at a glance.
| Scenario | Eligible? | Refund | Restocking Fee | Timeline |
|---|---|---|---|---|
| Golf cart returned in original condition within 30 days | ✓ Yes | Full refund to original payment | None | 10 business days |
| Golf cart returned after 30 days | ✗ No | Not eligible — warranty may apply | N/A | N/A |
| Golf cart returned with damage or modifications | ⚠ Partial | Reduced refund or declined | N/A | Assessed per inspection |
| Part or accessory — defective (our error) | Exchange | Exchange only — no cash refund | None | Exchange dispatched promptly |
| Part or accessory — customer changed mind | ✗ Final Sale | Not eligible | N/A | N/A |
| Manufacturer defect on new cart | ✓ Warranty | Covered under manufacturer warranty | None | Per warranty claim process |
The most common questions customers ask before and after initiating a return.
Our team at Ultra Golf Carts, Inc. is here to make your return straightforward. Reach out and we'll walk you through every step.
Our Return Commitment
A return policy built on clarity, fairness, and full Google Merchant Center compliance — so you can shop with total confidence.